Acknowledging all the painful troubles he has to go through to retrieve the deposit from ofo, a Chinese man, who pretended to be an American when writing to ofo’s customer support team for the refund in English, instantly received the money together with a letter of apology. The news quickly went viral on social media platforms where people are criticizing not only its deception on stressing financial status but also the dual standards of the refund policy which works in favour of foreigners.
